Privacy Policy – anaisabyneha.in

Last updated: [14/09/2026]

This policy explains what personal information Anaisa by Neha collects when you visit anaisabyneha.in, place an order or contact us, how we use it, and the choices you have. We collect only what we need to make and deliver your order and to look after you as a customer.

What we collect

When you place an order: your name, delivery and billing address, phone number, email address, the products you order, and your order history.

Measurements: if you ask for a customised fit, the body measurements you share with us so the outfit can be made to them.

When you contact us: your messages and any photos you send on WhatsApp or by email — including photos of sarees or dupattas you’d like us to upcycle.

If you create an account: your login details, saved addresses and past orders.

If you subscribe to our newsletter: your email address.

If you leave a review: your name and the review, which will be published on the product page.

Automatically when you browse: basic technical information such as your IP address, browser and device type, and the pages you visit. See Cookies below.

Payments: card, UPI and bank details are entered directly with our payment provider, [PAYMENT PROVIDER — e.g. Razorpay]. We never see or store your full card or bank details.

How we use it

To make, pack, ship and deliver your order, and keep you updated on it
To make made-to-measure and upcycled pieces to your requirements
To answer your questions and provide support before and after purchase
To process payments, cancellations and any refunds due under our Refund Policy
To send you our newsletter, only if you have subscribed — you can unsubscribe at any time
To keep the website secure, prevent fraud, and understand how the site is used so we can improve it
To meet our legal, tax and accounting obligations

We do not sell your personal information, and we do not use your measurements or photos for anything other than your own order unless you give us separate permission — for example, to feature an upcycling transformation on our website or social media.

Who we share it with

We share your information only with the people who need it to fulfil your order or run the website:

Courier and delivery partners — your name, address and phone number, to deliver your parcel
Payment provider — to process your payment securely
Our karigars and workshop team — the details needed to make your piece, such as design and measurements
Hosting and technical providers — Hostinger hosts the website and its content delivery network, and our email service sends order emails
WhatsApp (Meta) — if you message us on WhatsApp, that conversation is also handled under WhatsApp’s own privacy policy
Government or legal authorities — only where the law requires it

Cookies

Cookies are small files stored in your browser. We use them to keep items in your bag, remember your wishlist, keep you signed in, and help the website load quickly. [If you add analytics such as Google Analytics, name it here.] You can clear or block cookies in your browser settings, though the bag and checkout will not work properly without them.

How long we keep it

We keep order and invoice records for as long as tax and accounting laws require. Measurements are kept so repeat orders fit consistently — ask us any time and we will delete them. Upcycling photos are kept only as long as needed for your order. Newsletter subscriptions last until you unsubscribe.

How we protect it

The website uses an encrypted (HTTPS) connection, payments are handled by a secure payment provider, and access to customer information is limited to those who need it to fulfil orders. No method of storing or sending information online is completely secure, but we take reasonable steps to protect yours.

Your rights

Under India’s Digital Personal Data Protection Act, 2023, you can:

Ask what personal information we hold about you
Ask us to correct or update it
Ask us to delete it, where we are not required to keep it by law
Withdraw consent you have given — for example, unsubscribe from the newsletter
Raise a complaint with our Grievance Officer (below)

To make any of these requests, contact us using the details below. We may need to confirm your identity first.

Children

This website is not intended for anyone under 18. If you are under 18, please use it with the involvement of a parent or guardian.

Changes to this policy

We may update this policy from time to time. The date at the top shows when it was last changed.

Contact and Grievance Officer

WhatsApp: +91 86172 79902
Email: workwithanaisabyneha@gmail.com

Grievance Officer
Name: Neha Agarwal
Email: workwithanaisabyneha@gmail.com
Phone: 8617279902

We will acknowledge your request or complaint within 48 hours and aim to resolve it within one month.

Business details
Anaisa by Neha
73,Banhgur Ave,Near Reliance Fresh Lane,Block B,Lake Town,Kolkata,West Bengal, 700055