Shipping Policy
Last updated: 14/09/2026
Every Anaisa piece is made to order, so delivery happens in two stages: the time it takes us to make and dispatch your piece, and the time the courier takes to bring it to you.
Where we deliver
We currently deliver across India. [If you ship internationally, replace this with the countries you ship to and how international orders are charged.]
Making and dispatch time
Each product page shows a “Ships in X days” timeline. This is how long that piece takes to make by hand and dispatch, counted from the day your order is confirmed. Heavily embroidered pieces take longer — typically between 15 and 30 days.
If you need an outfit by a particular date, message us on WhatsApp before ordering and we will tell you honestly whether it is possible.
If we are unable to dispatch your order within the timeline shown on its product page, we will let you know. You can then choose to wait, or cancel the order for a full refund.
Delivery time
Once dispatched, orders usually arrive within [3–7] working days, depending on your location. Remote areas may take a little longer.
Shipping charges
- Free delivery on orders of ₹999 and above
- A flat ₹99 on orders below ₹999
The exact charge is shown at checkout before you pay.
Tracking your order
When your order is dispatched, we will share the courier name and tracking details by [WhatsApp and/or email].
Delivery address
Please check your address, PIN code and phone number carefully at checkout. The courier may call you to confirm delivery, so keep your phone reachable. We cannot change the address once an order has been dispatched.
Failed or refused deliveries
If a delivery fails because the address is incorrect, the recipient cannot be reached, or the parcel is refused, the courier will return it to us.
[Confirm with Neha and delete what doesn’t apply:] Because every piece is made specifically for you, we can arrange to re-send the parcel, with the additional shipping cost paid by you. For Partial COD orders refused at the door, the advance paid online is non-refundable, as it covers the shipping and making costs already incurred.
This does not apply if the parcel is damaged, incorrect, or late from the dispatch timeline — those are covered by our Refund, Returns & Exchange Policy.
Damaged parcels
If your parcel arrives damaged or tampered with, please record an unboxing video and contact us within 48 hours of delivery with photos and your order number. Details are in our Refund, Returns & Exchange Policy.
Delays outside our control
Courier delays caused by weather, strikes, festivals, public holidays or other events outside our control can occasionally extend delivery times. We will keep you updated if this happens.
Contact us
WhatsApp: +91 86172 79902
Email: workwithanaisabyneha@gmail.com