Terms & Conditions

Last updated: 14/09/2026

These terms apply to everyone who visits anaisabyneha.in or buys from us. The website is run by [REGISTERED BUSINESS NAME], 73, Bangur Avenue, near Reliance Fresh Lane, Block B, Lake Town, Kolkata, West Bengal 700055 (“Anaisa by Neha”, “we”, “us”). By using the website or placing an order, you agree to these terms, along with our Privacy Policy, our Refund, Returns & Exchange Policy, and our Shipping & Delivery Policy.

Who can buy

You must be at least 18 years old to place an order, or order with the involvement of a parent or guardian. Please give accurate contact, delivery and payment details — we are not responsible for delays or failed deliveries caused by incorrect information.

Our products

Every Anaisa piece is made to order and finished by hand. Because of this:

• Small variations in embroidery placement, stitch spacing and embellishment are a natural part of handwork and are not defects
• Colours may look slightly different in person than on your screen
• Product photographs are for illustration; styling, jewellery and accessories shown are not included unless stated

Sizing is your responsibility. Please check the Size Guide on each product, or share your measurements with us before ordering. Pieces made to a size or measurements you chose are not eligible for return or exchange.

Prices and payment

All prices are in Indian Rupees (₹) and include applicable taxes unless stated otherwise. Shipping charges, if any, are shown at checkout before you pay.

Payments are processed securely by [PAYMENT PROVIDER — e.g. Razorpay]. We never see or store your full card or bank details.

[If you offer Partial COD, keep this paragraph; otherwise delete it:] With Partial COD, you pay an advance online at checkout and the remaining balance in cash when your order is delivered. The advance is deducted from your order total.

We make every effort to show correct prices. If a product is listed at an obviously incorrect price because of an error, we may cancel the order and refund any amount paid in full.

Orders

An order is confirmed when payment (or the Partial COD advance) is received and you receive an order confirmation. We may decline or cancel an order — for example if a fabric becomes unavailable, or if we cannot deliver to your address — in which case we will refund everything you have paid.

Dispatch and delivery

Each product page shows how many days that piece takes to make and dispatch. Delivery timelines, charges and what happens if a delivery fails are explained in our Shipping & Delivery Policy.

Cancellations, returns and refunds

Orders can be cancelled within 24 hours of being placed. Because every piece is made to order, we do not accept returns or exchanges for change of mind or sizing chosen by the customer. We will put things right if an order arrives damaged, defective, incorrect, or is not dispatched on time. Full details are in our Refund, Returns & Exchange Policy.

Upcycling

For upcycling orders, you send us your own saree or dupatta. Older fabric can be delicate: it may tear, fade or behave unpredictably while being worked on, and faded or damaged areas may limit what can be made. We will discuss this with you before starting. We handle your fabric with care but cannot be responsible for weaknesses already present in it. [Confirm this wording with Neha.]

Content and designs

All designs, photographs, text and branding on this website belong to Anaisa by Neha. You may not copy, reproduce or use them for commercial purposes without our written permission.

Reviews and messages

If you leave a review, please keep it honest and respectful. We may remove content that is abusive, misleading, unlawful or unrelated to our products.

Liability

To the extent permitted by law, our responsibility for any order is limited to the amount you paid for it. Nothing in these terms limits your rights under the Consumer Protection Act, 2019 or any other applicable law.

Changes to these terms

We may update these terms from time to time. The version on this page when you place your order is the one that applies to it.

Governing law

These terms are governed by the laws of India. Any disputes are subject to the jurisdiction of the courts in Kolkata, West Bengal.

Contact and Grievance Officer

WhatsApp: +91 86172 79902
Email: workwithanaisabyneha@gmail.com

We will acknowledge any complaint within 48 hours and aim to resolve it within one month.